Delta Hotel Apartments successfully combines the quality and convenience of a fully equipped apartment with safety, services, and luxury of a hotel. Their beautifully furnished apartments are a perfect option for those relocating to a new area, traveling for business, or long stay home comfort.

EEMC recently partnered with Delta Hotel in Kuwait to implement Oracle Micros Opera Property Management System (PMS) and Simphony Point of Sale (POS) solutions, marking a significant upgrade to the hotel’s operational efficiency and guest service capabilities. Understanding the dynamic needs of a modern hotel, EEMC undertook a comprehensive analysis of Delta Hotel’s existing infrastructure and guest journey. This allowed for a tailored implementation strategy, ensuring seamless integration of Opera PMS for streamlined front-office, housekeeping, and reservation management, alongside Simphony POS to optimize food and beverage operations, from order taking to payment processing, across all hotel outlets.

The successful deployment of Oracle Micros Opera and Simphony has empowered Delta Hotel with robust, industry-leading tools to enhance every touchpoint of the guest experience. With Opera PMS, the hotel now benefits from improved reservation accuracy, faster check-in/check-out processes, and more effective room management. Simphony POS has revolutionized their restaurant and in-room dining services, providing quicker order processing, better inventory control, and detailed sales analytics. This strategic IT enhancement by EEMC not only elevates Delta Hotel’s service standards but also provides a scalable platform for future growth and innovation in Kuwait’s competitive hospitality market.

Since implementing OPERA CLOUD as our PMS system, we’ve seen remarkable growth at DELTA Hotel Apartments. Streamlined operations and enhanced guest engagement have resulted in an increase in bookings and higher customer satisfaction ratings. This cloud-based solution has truly transformed our workflow, allowing our team to deliver exceptional service effortlessly.

— Mr. Issam Al Asadi, Operations Manager (Delta Hotel Apartment, Kuwait)